bjoy7's Privacy Policy
Your personal information matters to us. This policy explains in detail how bjoy7 collects, uses, and keeps your information secure.
1. Introduction
This privacy policy applies to all services and activities on the bjoy7 platform. This document is prepared for users in Bangladesh and is intended to transparently inform you about our commitment and practices regarding the protection of your personal information.
By using bjoy7's website and services, you agree to the terms of this privacy policy. Our services are available only to persons aged 21 or older. This policy is supplementary to our Terms and Conditions and operates under the same authority.
In this policy, the words "we", "our", and "bjoy7" refer to the organisation that operates the bjoy7 platform. "You" or "user" refers to anyone who visits our site or uses our services.
Important: Your personal information is never sold to third parties. We use your information only for the purposes necessary to provide our services.
2. Data Collection
bjoy7 collects two types of information — information you provide directly, and information collected automatically while you use the platform.
2.1 Information You Provide Directly
When you register an account, log in, or contact customer support, the information you provide may include:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (for identity verification)
- Residential address
- Payment information — bKash, Nagad, Rocket or bank account details
- Messages or complaints you send to customer support
2.2 Automatically Collected Information
The following information is collected automatically while you use the platform:
- IP address and location information (country level only)
- Browser type and version
- Device information (operating system, screen resolution)
- Login time, session duration, and click patterns
- Betting history and transaction records
- Data from cookies and local storage
3. Data Use
Collected information is used only for the following purposes:
3.1 Account Management and Identity Verification
Your information is used to create and manage your account and to ensure its security. The information provided during age verification and national ID verification is essential to this process.
3.2 Transaction Processing
Your payment information is used to process deposits and withdrawals. The necessary information is exchanged with the relevant payment provider to complete transactions via bKash, Nagad, Rocket, or bank transfer.
3.3 Customer Support
Information you provide is used to resolve your issues through 24/7 live chat and email support. Our team is able to assist in both Bengali and English.
3.4 Responsible Gaming
As part of our responsible gaming policy, your gaming activity is monitored. If unusual behaviour or excessive betting patterns are detected, appropriate action will be taken.
3.5 Platform Improvement
Anonymised data is used to analyse user experience and improve the platform's functionality and usability.
3.6 Legal Compliance
Your information may be retained and used to comply with applicable laws and regulations and to prevent fraud.
4. Data Disclosure and Sharing
bjoy7 does not sell your personal information to third parties. However, certain information may be shared in the limited circumstances described below:
4.1 Payment Providers
The necessary payment information is shared with bKash, Nagad, Rocket, and bank transfer service providers to complete transactions. These providers operate under their own privacy policies.
4.2 Technology Partners
Technology service providers that assist in operating the platform may access information to a limited extent. They work under bjoy7's direction and are not permitted to disclose information to third parties.
4.3 Legal Authorities
Required information may be provided in response to a court order, a lawful request from a government authority, or a legal obligation.
4.4 Fraud Prevention
Information may be provided to the relevant authorities to detect and prevent account security breaches, fraudulent activity, or money laundering.
5. Cookie Policy
The bjoy7 website uses cookies to function properly. Cookies are small text files stored in your browser.
5.1 Essential Cookies
These cookies are necessary for the basic functioning of the website — maintaining login sessions, security tokens, and saving language preferences.
5.2 Functional Cookies
These cookies are used to remember your preferences and settings, making your experience more convenient.
5.3 Analytics Cookies
These cookies are used to collect anonymised statistics to understand website traffic and usage patterns. No individual can be identified from this data.
You can block or delete cookies by changing your browser settings, but this may limit some functionality of the website.
6. Data Security
bjoy7 follows industry-standard technical and administrative measures to protect your information.
- All data exchanged between your browser and our servers is secured through SSL (Secure Socket Layer) encryption.
- Payment information is stored in encrypted form and full card numbers are never stored on our servers.
- Account passwords are stored using one-way encryption (hashing).
- Access to your information is restricted to authorised personnel only.
- Suspicious login attempts and unusual activity are detected automatically.
- Security measures are regularly reviewed and updated.
Complete security of data transmission over the internet cannot be guaranteed. It is your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.
7. Data Retention Period
bjoy7 retains your information in accordance with the following policy:
- Information on active accounts is retained for as long as the account remains active.
- After an account is closed, information required to meet legal and regulatory obligations is retained for the stipulated period.
- Transaction records are retained for an extended period for financial reporting and fraud investigation purposes.
- Analytical data may be retained in anonymised form.
- Customer support communication records are retained for a limited period.
8. Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access
You may request to know what information bjoy7 holds about you.
8.2 Right to Rectification
If information in your account is incorrect or incomplete, you may request that it be corrected.
8.3 Right to Request Deletion
You may request that unnecessary information beyond legal obligations be deleted. However, transaction records and identity verification information may need to be retained for legal reasons.
8.4 Right to Restrict Processing
In certain circumstances, you have the right to request that the way your information is used be restricted.
To exercise these rights, contact our customer support team via live chat or email. We will review each request in a timely manner.
9. Information of Minors
All bjoy7 services are for persons aged 21 or older only. Information from anyone under the age of 21 is not knowingly collected. An age verification process is followed at the time of account registration.
If there is reason to believe that a minor's information has entered our database, the relevant account will be suspended immediately and the information will be deleted.
10. Policy Changes
bjoy7 reserves the right to change this privacy policy at any time. In the case of significant changes, you will be notified in the following ways:
- The date of the last update on this page will be changed.
- A notification may be sent to your registered email address.
- A notice may be displayed when you log in to the platform.
Continued use of the service after a change takes effect will be considered your acceptance of the updated policy. You are advised to visit this page regularly to stay up to date with the latest policy.
11. Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact our customer support team. Our representatives are ready to assist in both Bengali and English.
- Live Chat: Available 7 days a week, 24 hours a day
- Email: [email protected]
For general information about bjoy7, you can read our About Us page. We aim to respond to privacy-related requests as quickly as possible.