bjoy7 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the user ("user" or "you") of the bjoy7 platform and its services, and bjoy7. Creating an account on bjoy7, playing any game, or carrying out a financial transaction means you have read, understood, and agreed to all clauses of these Terms in full.

These Terms apply to all bjoy7 products and services — including online casino, sports betting, live casino, slot games, fishing games, and other entertainment activities. The same Terms apply whether you access the platform through the bjoy7 mobile app or a web browser.

If you find any term difficult to understand, you can read bjoy7's Frequently Asked Questions (FAQ) section, where common questions are answered in detail.

1.1 Scope of Application

These Terms apply to bjoy7's website, mobile application (Android and iOS), and any associated services. Third-party game providers may have their own terms that also apply; however, in the event of any conflict with bjoy7's Terms, bjoy7's Terms will take precedence.

1.2 Language and Communication

bjoy7 provides customer support in both Bengali and English. Bengali is the primary language for official documents, notices, and communications.

A personal account is required to use any service on bjoy7. All information provided at registration — name, date of birth, mobile number, and email — must be fully accurate and up to date.

2.1 One Account Policy

Each person may open only one account. Operating more than one account by the same person is strictly prohibited. If this rule is violated, bjoy7 reserves the right to close both or all accounts and forfeit any balance held in them.

2.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Allowing anyone else to use your account or sharing your password is prohibited. If you suspect unauthorised access, contact the bjoy7 support team immediately.

• Use a strong password and change it regularly.
• If you log in from a public or shared device, always log out when you are done.
• Never share your OTP or verification code with anyone.

2.3 Rejection of Registration

bjoy7 reserves the right to reject any application without providing a reason — in particular where the person has previously been banned from bjoy7 or has provided false information.

bjoy7 provides services only to persons aged 21 or above. Providing a date of birth is mandatory during registration, and bjoy7 reserves the right to verify age at any time through an identity document or other supporting material.

During the deposit or withdrawal process, bjoy7 may request a National Identity Card (NID), passport, or another government-approved document. If the required verification documents are not submitted, the transaction may be placed on hold temporarily.

3.1 KYC Process

Under the Know Your Customer (KYC) policy, bjoy7 may verify a user's identity, address, and payment method when required. This process is necessary to prevent fraud and protect users.

3.2 Consequences of Providing False Information

If false information is provided during registration or the verification process, the account will be closed immediately and all bonuses and related winnings held in the account will be forfeited. bjoy7 will decide whether to return the deposited funds after review.

bjoy7 supports deposits and withdrawals through Bangladesh's popular mobile banking services — bKash, Nagad, Rocket — and bank transfers (such as Dutch-Bangla Bank, Islami Bank, and BRAC Bank).

4.1 Deposit Limits

• Minimum deposit: ৳200 (per method)
• All deposits are credited to the bjoy7 account instantly.
• Deposited funds must come only from the user's own payment method.

4.2 Withdrawal Rules

• Minimum withdrawal: ৳1,000
• Withdrawals are generally completed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• If identity verification is not complete, the withdrawal process may be delayed.

4.3 Transaction Responsibility

bjoy7 is not liable for any loss resulting from a deposit or withdrawal made with incorrect details. The user is responsible for ensuring the correct account number and payment information. If a suspicious transaction is identified, bjoy7 may place the transaction on hold for investigation.

bjoy7's welcome bonus is a 100% bonus on the first deposit, up to ৳15,000. To receive this bonus, the bonus amount must be wagered 20 times (20x) — meaning the bonus funds must be bet twenty times before they can be withdrawn.

5.1 Bonus Calculation Example

For example: a ৳1,000 deposit earns a ৳1,000 bonus, giving a balance of ৳2,000. To withdraw the bonus, bets totalling ৳1,000 × 20 = ৳20,000 must be completed. Another example: on a ৳30,200 deposit the bonus reaches the maximum cap of ৳15,000; total balance is ৳45,200, and the wagering requirement is ৳15,000 × 20 = ৳3,00,000.

5.2 Bonus Terms

• The bonus is given only once; claiming a bonus on more than one account is strictly prohibited.
• Winnings earned from a bonus cannot be withdrawn before the wagering requirement is met.
• bjoy7 reserves the right to modify or cancel any bonus promotion.
• If a bonus is found to have been claimed fraudulently, it will be forfeited.
• The deadline to meet the wagering requirement runs from the date the bonus is issued; if it is not met within that period, the bonus will be cancelled.

5.3 VIP Cashback

The bjoy7 VIP programme has four tiers: Bronze (maximum weekly cashback of 0.2%), Silver (0.5%), Gold (0.8%), and Platinum (1.0%). Weekly cashback is calculated as a share of that week's total net losses — that is, the cashback rate is applied to the amount remaining after total winnings are subtracted from total losses. Example: a Gold-tier member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.8% = ৳160 in cashback.

bjoy7 has specific rules for each game and betting category. The following general rules apply to all games.

6.1 Fair Play Policy

• Cheating, manipulation, or use of unfair tactics against other users on the bjoy7 platform is strictly prohibited.
• Placing bets using automated bots, scripts, or unauthorised software is strictly prohibited.
• Abusing bonuses through the use of multiple accounts will be treated as fraud.

6.2 Betting Rules

In sports betting, if a match or event is cancelled, the bet amount is generally refunded. However, rules may vary depending on the type of event and market. If a technical fault occurs in a live casino game, the session may be voided and the bet for that round will be refunded.

6.3 Technical Issues

If a game is interrupted due to a server outage, loss of internet connection, or another technical reason, bjoy7 will work to resolve the issue as quickly as possible. In such situations, bjoy7's decision will be considered final.

bjoy7 believes that entertainment should be enjoyed within set limits. Reading our Responsible Gaming guidelines is required for all users, especially those who are just starting out.

7.1 Self-Exclusion

Any user may request that their account be suspended for a set period of time. Submitting this request through bjoy7's live chat or email will put it into effect. During this period, it will not be possible to log in to the account or place any bets.

7.2 Setting Deposit Limits

bjoy7 allows users to set their own daily, weekly, or monthly deposit limits. Once a limit is reduced, it takes effect immediately; increasing a limit is subject to a specific waiting period.

7.3 Support Services

If signs of gambling addiction appear, contact our 24/7 live chat support team. bjoy7 can also refer users to professional support organisations.

bjoy7 reserves the right to temporarily suspend or permanently close any account without notice in the following circumstances:

• Violation of any clause of these Terms.
• Fraudulent activity or suspicious transactions.
• Use of a false identity or documents.
• Operating an account on behalf of a minor.
• Extended period of account inactivity.

8.1 Account Closure at the User's Request

If a user wishes to close their own account, they can submit a request through bjoy7's live chat or email. It is the user's own responsibility to withdraw any withdrawable funds before the account is closed.

8.2 Inactive Accounts

An account with no transactions or logins for 12 consecutive months may be marked as inactive. bjoy7 will attempt to notify the user about any balance held in such an account.

All content on the bjoy7 platform — logos, graphics, software, designs, text, and other elements — is protected by the intellectual property rights of bjoy7 or the relevant third parties. Users are not permitted to copy, distribute, or use any content for commercial purposes.

9.1 Use of Personal Data

How bjoy7 uses the information collected during registration and transactions is described in detail in our Privacy Policy. Personal data is never sold to third parties.

9.2 Cookies and Tracking

bjoy7 uses cookies and similar technologies to improve the website experience. By accessing the site, you are giving your consent to the use of these technologies. Please read the Privacy Policy for more details.

9.3 SSL Security

All data transmitted on the bjoy7 platform is protected through SSL encryption technology. Keeping payment details, personal identity information, and transaction records fully secure is a priority for bjoy7.

bjoy7 is not liable for any loss arising in the following circumstances:

• A game is interrupted due to loss of internet connection or a device problem.
• Loss caused by a user's negligence or incorrect information.
• Disruption of third-party services (payment gateways, game providers).
• Financial loss caused by unauthorised use of an account.

bjoy7 always works to maintain service quality and is committed to resolving any technical issues quickly. bjoy7 will consider appropriate compensation for losses caused by service outages.

Any dispute or complaint between bjoy7 and a user will first be addressed through discussion. Complaints can be submitted through bjoy7's 24/7 live chat or email.

11.1 Complaints Process

If there is an objection regarding a transaction or game result, bjoy7 must be informed within 72 hours of the relevant incident. Complaints submitted after this deadline may not be accepted. bjoy7 will review each complaint and work to provide a resolution as quickly as possible.

11.2 Final Decision

The decision of bjoy7's review team is generally considered final. However, users have the option to appeal again if they wish. bjoy7 is committed to resolving all disputes fairly.

bjoy7 reserves the right to modify, add to, or remove these terms and conditions at any time. For significant changes, bjoy7 will notify users via email or the platform's notice board.

Continuing to play on bjoy7 after any changes means you agree to the new terms. It is therefore recommended that you visit this page regularly to stay informed about updates.

12.1 Partial Invalidity

If any provision of these terms is found to be invalid or unenforceable, the remaining terms will continue in full effect.

12.2 Entire Agreement

These terms and conditions, the privacy policy, and the responsible gaming guidelines together form the entire agreement between bjoy7 and the user. No other oral or written promise shall take precedence over these terms.

If you have any questions about these terms and conditions, please contact bjoy7's support team: [email protected]